Terms and Conditions
Cancellations
Should you wish to cancel your order you will need to inform me in writing (via email is fine) within 24 hours of placing your order.
Any cancellations or refunds requested after 24 hours or after a supplier order, which includes the product(s) you wish to cancel, has been placed will incur a re-stocking fee. The cost of this will depend on the item(s) you have ordered. I can confirm the re-stocking fee upon request.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it and unworn. It must also be in the original packaging.
Unfortunately personalised or custom printed items cannot be returned unless faulty. The fault will need to be flagged up to me within 7 days of receiving your item and will only apply on an unworn item. Once any item has been worn it is no longer eligible for a refund.
To complete your return, we require a receipt or proof of purchase. This can be a copy of the email you received when ordering.
Please do not send your purchase back without having contacted us prior, to agree the return. Email address for all contact – tealfoxdesigns@outlook.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via the original method of payment within 7 days. Depending on the payment method it may then take up to 7 working days to clear back into your account.
If you wish to request a refund before your order has been printed and dispatched this will incur a re-stocking fee to cover all costs (including time worked on designs) incurred before printing. The cost of this will depend on the item(s) you have ordered. I can confirm the re-stocking fee upon request. If your request for a refund happens after your order has started to be printed then the print costs will also be included in the re-stocking fee.
Exchanges
We only replace items if they are defective or damaged when received. If you need to exchange it for the same item, send us an email at orders@tealfoxdesigns.co.uk so we can process it and arrange for you to return the item and have a replacement sent out. Due to the nature of our products please note that if it is not a stock item then it could take up to 14 days to process through a replacement.
Return Postage
To return your product, you should email us at orders@tealfoxdesigns.co.uk in the first instance and we will let you know where to send your item to.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the original cost of postage will be deducted from your refund.
We don’t guarantee that we will receive your returned item – this is your responsibility. Please ensure you use the correct postage and we suggest using an insured service for valuable/fragile items.
TESTER PRODUCTS
1. Please select one item only. This keeps it fair and enables me to have a range of testers for different products. Any orders with more than one tester product will be cancelled and refunded.
2. By being a tester you are agreeing to give me honest feedback on the product once it arrives. There will be a short survey for you to complete to share your feedback with me. This feedback will be used across my Social Media Platforms and on the website. I am happy to keep feedback anonymous when sharing. If you don’t wish for me to include your name when I share feedback please let me know. Feedback questions will be sent to you via email to the email address on your order. Please ensure you have access to this email address.
3. By being a tester you are giving me permission to use the photo’s of the product you pick in my advertising and marketing. Please ensure that if you are emailing an image to me, that you are okay with the finished product, with this image on, being shared across my Social Media platforms, website and any printed media.
4. You are getting your tester item at a reduced price. Due to this I am unable to offer to create a bespoke/custom design for you for these items. If you wish to have something custom/bespoke created for printing on a tester product please message me and I can quote for this service.
6. The image(s) you wish to have printed on your test product need to be a high resolution image. Screenshots are not suitable. These can be uploaded when ordering or sent via email to tealfoxdesigns@outlook.com
7. I will not print anything that is Copyright such as Disney/Marvel/Football Teams Badges etc.
8. Please make it clear on your order what you wish to have printed on your product. If you are unsure whether you have been clear please message me via email/Facebook/Instagram for confirmation.
9. You will need to pay for the P&P.
10. Test products are available on a first come, first served basis. There are limited quantities of each product.
11. By agreeing to purchase a tester product you are acknowleding that your product might not be “perfect” as it will likely be the first time I have printed the product. I will be following manufacturing guidelines, for their recommended printing times and temperatures, and my knowledge of how my presses work but these might not be perfect first time.
12. Test products are not eligable for refunds unless the product itself is faulty.